Refund policy

At Quantibo, your satisfaction is our priority. If an item doesn't work out for you, you have 30 days from the date of delivery to request a return or exchange.

Eligibility

  • The item must be unused, unopened, and in its original packaging.
  • Proof of purchase (order number or receipt) is required.
  • Some items may not be eligible for return due to hygiene or safety reasons (intimate products, personalized items, etc.), unless the item is defective.
  • Quantibo does not sell food products, so this policy does not apply to such items.
  • Items marked as final sale, if any, are not eligible for return.

How to Request a Return

  1. Contact us at quantibo04@gmail.com with your order number and the reason for your return.
  2. We will confirm your eligibility within 1–2 business days and provide return shipping instructions, including the return address.
  3. Once we receive and inspect the returned item, we will process your refund or exchange.

Return Shipping Costs

  • If the return is due to our error (defective or incorrect item), return shipping is covered by Quantibo.
  • If the return is due to a change of mind, return shipping costs are the customer's responsibility.
  • For international orders, customers are responsible for any customs fees or duties incurred when shipping the item back.

Refunds

Once your return is received and inspected, we will send you an email to confirm receipt. If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or credit card provider may take additional time to reflect the refund.

Exchanges

If you'd like a different size or color, let us know when requesting your return — we'll do our best to arrange an exchange, subject to availability.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at quantibo04@gmail.com with photos of the product and your order number. We will arrange a replacement or a full refund at no additional cost to you.

Late or Missing Refunds

If you haven't received your refund after 10 business days, please check with your bank or credit card company first, as processing times can vary. If you still have not received it, contact us at quantibo04@gmail.com.

Contact Us

For any questions about your return:
📧 quantibo04@gmail.com
📞 +1 204 295 6582
📍 311 Alexander Ave, Winnipeg, MB R3A 0M9, Canada